Are you passionate about the reversal of the obesity pandemic? Do you care deeply about people affected by obesity, and the many co-morbid conditions -- mechanical, metabolic, and mental -- from which they suffer? Do you want to reverse weight bias? Do you or loved ones struggle with obesity, and want to help others who are pushing through their fears and reaching out for help? If so, Obesity PPM is the company for you!

 

Obesity PPM's engagement center is the hub of our outsourced operational services. We provide strategic solutions for hospitals and health systems, medical device companies, biotechnology and pharmaceutical companies, employers providing superior obesity treatment benefits for their employees, clinical researchers, and more. We don't sell products or services directly to individuals; this isn't a telemarketing job. Instead, our highly-specialized services transform from within the integrated system of healthcare delivery, health policy, and health economics that impacts the well-being of every person affected by obesity today.

 

Our Engagement Center Consultants work in dynamic, highly variable roles based on their skills, experience, and training. They are respected and deeply-valued professionals who function continuously in a virtual team environment, getting to know their colleagues and customers around the country quickly. Speaking with prospective and existing patients seeking or receiving treatment for their obesity is a significant part of the role. Genuine empathy, warmth, patience, and kindness -- even under stress -- is absolutely vital.

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In addition to patients, Engagement Center Consultants also interact routinely with metabolic and bariatric surgeons, primary care physicians, and many other specialists who treat obesity co-morbidities. Communicating with investigators and research participants in a fully-compliant manner is another critical aspect of the position. Collaborating with the HR departments of self-insured employers who are seeking to lower their healthcare costs by providing superior obesity treatment benefits is another important constituency.

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Engagement Center Consultants wear many hats at Obesity PPM, but they're never anonymous; ours is a "contact center in disguise," encouraging relationship building and rapport. At Obesity PPM, we do not want our Engagement Center Consultants to rush their conversations, and we go to great lengths to ensure you're able to be reached in follow up if someone has connected with you personally. We also communicate in whatever way is preferred by the other party: by inbound and outbound telephone, voicemail, email, online chat, and two-way text messaging.

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Our Engagement Center Consultants are the beating heart of Obesity PPM. They work together to power the reversal of the obesity pandemic, and they make a difference, every day. If you think you might be a good fit, we'd be thrilled to hear from you.

 

About the Company

“No other human condition combines obesity's prevalence and prejudice; sickness and stigma; death and discrimination." - Morgan Downey, Obesity PPM’s Chief Health Policy Officer

 

Obesity PPM's core values include:

• Compassion and empathy for people with obesity;

• Independent thinking, empiricism, and objectivity;

• Trustworthiness and accountability;

• Continuous personal and professional development;

• Innovation and creativity; and,

• Broad ambition, energy, and passion for reversing the obesity pandemic.

 

Our culture is defined by:

• Being unapologetically brainy obesity wonks;

• Building close-knit, high-performance teams to support our growth;

• Rallying to support each other when needed;

• Treating transferred or delegated tasks as our own;

• Knowing the difference between a process-problem and a person-problem;

• Expecting and embracing continuous change;

• Never missing an opportunity to go above and beyond for a customer;

• Being delightfully techy and continuously improving our systems; and,

• Building scalability into every aspect of our work.

 

We provide an orientation to our culture and values, as well as comprehensive on the job training, starting on your first day of employment. 

 

As an employer, Obesity PPM is incredibly passionate about professional development. We work hard with our team members to create opportunities for meaningful advancement that align with the company's rapid growth. We believe strongly in internal promotion and recruiting from within, and have demonstrated that value throughout our history. Each new member of our team has every reason to look forward to a long-term career with Obesity PPM.

 

Full or Part-time: Full Time, Salaried. Exceptions may be made for part-time candidates with highly specialized skills.

 

Reports to: Director of Engagement Center Services

 

Compensation: Market-competitive base salary commensurate with relevant experience and training, comprehensive benefits, ten days Paid Time-Off (PTO) plus six paid Federal holidays.

 

Location: Anywhere within the continental United States. Home-office based; high-speed home internet access required. Maintaining a consistently quiet place to work without interruption in your home is a requirement of the position. 

 

Schedule: Obesity PPM currently operates twelve hours per day, five days per week, and is likely expanding operating hours in the coming months. Therefore, prior to extending an offer of employment, an estimated schedule consisting of 40 working hours per week will be constructed collaboratively between you and the hiring manager. This process ensures we can balance the company's current needs and your personal constraints, if applicable. That preliminary schedule may change after initiation of employment with mutual agreement. 

 

Language Requirement: Excellent spoken and written English is required, including speaking and writing without grammatical errors. In addition to English, being bilingual with fully-fluent spoken and written Spanish is a strong plus, but not required. Note: low to moderate-level Spanish language skills are not relevant to this position. 

 

Computer Literacy Requirement: A high level of foundational computer literacy is a requirement for this position. This means that you should be able to easily utilize web browsers and browser-based applications, have no problem navigating through normal computer functions (such as connecting to wifi, or a printer, installing an update, finding the date a file was last edited, etc.), and be able to effectively utilize the basic features of industry-standard business tools, such as Microsoft Office. It does not mean that you must be an IT specialist, but it does mean you are comfortable and proficient working with a computer. On the job training will be provided for all Obesity PPM-specific software and business tools. Very strong IT skills are a strong plus, but not required. 

 

How to Apply: Please note that at this time, we can not accept applications over the phone. Further, outside of scheduled interviews, we can not discuss open positions, or answer questions about job requirements, over the phone. The first step is to complete our brief application, after which a screening interview may be scheduled via email. Please follow the directions provided within the application process, and a member of the Obesity PPM team will be in touch with you via email, or phone, within one business day. We wish you good health, and good luck in your job search!